Security begins with knowing you have the best The instant your alarm goes off, our operators are alerted and swing into action. The monitoring center computer systems immediately tell them whether it’s a burglary, a fire, a medical or other emergency. They pinpoint the location, identify your personal customer passcode, and launch emergency instructions. If standing orders call for it, the operator will place an immediate phone call to you for the password that verifies an emergency condition exists. If our operators receive an incorrect passcode, or no answer at all, they dispatch emergency personnel immediately. Then they’ll phone someone on your emergency call list to notify them of the action taken. Meanwhile, our computers have recorded every significant detail of the emergency event, including date and time, action taken, person notified, and the operator responsible. All phone conversations are recorded and time stamped for your safety and security. World Class Systems and Training Our immediate response to your need depends squarely on our advanced technology and the professional skill and dedication of our people. That’s why no one becomes a Silent Watchman Security Services operator without extensive background investigation, personality profile evaluation, and drug testing. Training begins with six weeks of demanding classroom sessions, utilizing mock simulations, phone calls, two-way voice demos, industry readings, and other advanced training techniques. Then comes extensive on-the-job training under careful observation by training personnel. Written tests and performance evaluations are daily occurrences. But that’s only the beginning. On-going developmental training on a monthly basis continues as long as that person remains a Silent Watchman Security Services operator. Supervisor conferences and informational meetings are also continuous. At Silent Watchman Security Services Monitoring, world class excellence is the only standard we recognize. That’s why your security is always in the best possible hands.